In the highly competitive and ever changing automotive industry with its decreasing profit margins, a profitable aftersales business is the key to a prosperous and sustainable business model. NAVIGO  has vast experience with operational excellence in aftersales operations management and supports major OEMs to improve their retail outlets' aftersales performance and customer satisfaction. Our experienced aftersales professionals work with the essential tools used by automotive dealerships and general importers in markets around the world. NAVIGO offers the following services to improve your organization's aftersales business performance:

 

  • Aftersales Software Solutions
  • Aftersales Performance Healthcheck & Process Optimization
  • Supply Chain Management 
  • Customer Satisfaction Coaching
  • Sales Workshops & Coaching
  • Mystery Shopping & Aftersales Performance Controlling